FAQs

Frequently asked questions

The answer to your question may be below. If not, please contact us for additional support at info@thefoundrytypes.com for more information.


Monotype

The Foundry font collection is available exclusively through Monotype and their affiliate partners. To purchase a licence to use The Foundry font collection you can via the Monotypes partner links Fonts.com, Fontshop, Linotype and MyFonts.

If you wish to licence a font from both The Foundry Types and another Foundry font from Monotype then you will unfortunately have to make two separate transactions.


Distributors and resellers

At this time, we only sell either here at The Foundry Types or through Monotype’s affiliate partners. Our fonts may not be purchased for the purpose of resale. The Foundry Types does not sell fonts through distributors, resellers, or any other vendors with exception to Monotype. Font licenses are non-transferrable, legally binding contracts between The Foundry Types Ltd and the end-users of its font software.

Resellers or design agencies may purchase the fonts on behalf of a client. All information must be entered online correctly and fully in the ‘Licensee’ fields provided in the checkout. The fonts will be delivered to the End User directly, no exceptions. Mistakes or errors will not be granted a refund or any licensee details changed once downloaded.


Font licensing

A font licence or EULA (End User Licence Agreement) is a legally binding contract agreement between the You/User (Licensee) and Us/The Foundry Types (Licensor). The licence permits you the rights to use the font in a specified way. You do not own the font in any way. It’s important to remember that fonts are software and like any other piece of software, you are licenced to use the software provided the correct payment has been made for the correct usage.

Our font licences cover for Desktop, Web and App & ePub, the EULA’s can be read in detail on our Licensing section. We can offer you a specific tailor made licence on your request – for any other licensing enquiries please contact us at info@thefoundrytypes.com

A perpetual licence is a one-time payment. All our licences are for the payment of a one-time fee for the font licensed at the time of purchase. Additional charges will apply to any upgrades or licence changes.

If you have previously purchased a font licence from us going back a number of years either through The Foundry or Foundry Types and need a licence upgrade or new font format, we will take into account your past association with us. Please contact us directly at info@thefoundrytypes.com.

If your usage exceeds your licence with either Desktop, Web or App & ePub you will be required to make sure you have the correct licence in place. Using fonts outside the original licence agreement infringes on our licensing terms and conditions – contact us at info@thefoundrytypes.com for more details. 

When you purchase a font licence, you are purchasing the rights to use the fonts. You do not own the font in any way. The font licence specifies the terms and conditions of the usage.

The copyright of the design and data of The Foundry fonts remains with The Foundry at all times.

This is not permitted and you will need to obtain a Web Font Licence for use on the web. The Web Font Licence has specific terms and conditions, please read our Web Font EULA for more information. If you have any specific Web Font requirements please contact us directly at info@thefoundrytypes.com.

Please contact us directly at info@thefoundrytypes.com for your specific monthly page views so that we can create a licence that fits your requirements.

Please contact us directly at info@thefoundrytypes.com.

Yes, we do offer a selection of font licences that are not stated on our website. If you have a special font licence requirement, please contact us directly at info@thefoundrytypes.com.

No, you can not supply fonts to a third party, clients, printers or developers. This is strictly forbidden. e.g, if an external printer needs to print with the font, we suggest you make a PDF with the fonts subset embedded. If your printer needs to install the fonts, they will need to purchase their own font licence.

Freelancers and developers who are working with the fonts within a studio are forbidden to install or upload the fonts to a repository or their own device, doing so is an infringement of the font licence. They will need to purchase their own licence. Remember, font piracy is illegal – check you have the appropriate licence in place.

Yes, we do have a Broadcast licence. We create our broadcast licences case by case. This allows us to tailor the licence to fit your broadcasting requirement, we cover TV shows and TV advertising, Films, Promotional videos, or News broadcasting and streaming. Please contact us directly at info@thefoundrytypes.com for further information.

Yes, The Foundry Types Licence Agreement allows you to install the fonts both laptop and desktop provided you have the correct amount of licences in place. If you purchase our base licence of 2 Users, then our licence permits you to install on a desktop and a laptop – no more than that.

Yes, you can use the fonts in an App & ePub provided you have the correct licence agreement in place. For detailed App & ePub use please read our App & ePub licence. 

No. Under no circumstances can you modify the font software or reverse engineer our font data. This is strictly forbidden. If you wish to discuss any possible modifications or making a customized version, please contact us directly at info@thefoundrytypes.com for more information.


Upgrades

If you previously purchased a Foundry font from The Foundry or Foundry Types many years ago then please contact us directly at info@thefoundrytypes.com for details about how you can upgrade your font formats.

If (in the last 30 days) you recently purchase a limited range of styles and need more styles or the complete family then please contact us directly at info@thefoundrytypes.com for details. The amount for any additional purchases will be off-set from the original price (30 day grace period).

If (in the last 30 days) you purchased a Desktop, Web or App & ePub licence and now need an additional licence you can receive the discounted price if you were to purchase at the same time. Please contact us directly at info@thefoundrytypes.com for more details.

If you have reached your licence limit and need to upgrade for more Users please contact us directly at info@thefoundrytypes.com.


Ordering

When you make an online purchase and when the transaction is completed, you will receive a download link via email.

If you have inadvertently purchased the wrong font licence or font format (e.g desktop font instead of App & ePub), unfortunately font software cannot be replaced, is non-returnable and non-refundable under terms and conditions stated in our licence. You are advised to check your order before any purchase is made.

If you purchase the fonts on behalf of someone else e.g a designer, you (the purchaser) will automatically receive a receipt of the transaction by email and the designer (licensee) will receive an email link to download the fonts. Please check your email or your email junk folder.

Please note! Only the Licensee can download the fonts.

You can also access your order and see font licence and download information at any time via your user account. To do this, go to your account: sign in using the email you used to make the purchase.

Please contact us directly at info@thefoundrytypes.com with proof of purchase and the details of your order. We will email the fonts to you or set you a download link where you can access the files, whatever method you prefer.


Payment

Payments are processed securely by Stripe. We currently accept payments from all major credit and debit cards such as Visa, Mastercard, American Express, Maestra, Apple Pay and Google Pay on our website.

For the latest currency exchange rates please follow the link xe.com

Yes, we can accept a bank or an international transfer – for the minimum of £250.00 and above. If you wish to proceed with a bank transfer then please contact us directly at info@thefoundrytypes.com where we can send you a proforma invoice. Once we have received full payment for the fonts or services the fonts will be delivered via email. Please take into account that prices may change slightly from our online price due to bank charges and may take between 3-5 days.

Unfortunately, we do not accept PayPal or Bitcoin at this time.

If your payment has been declined please contact your bank or credit card service directly to resolve any issues that may have occurred during the transaction process. We do not authorise your card payments ourselves, your card service does. The Foundry Types uses Stripe to process card payment data securely. We do not see any of your banking, personal details or why the transaction has been declined. Once, we have received full payment we can email the fonts or they can be downloaded. If you need the fonts urgently, we suggest you use another card for payment.

If you prefer to receive a proforma invoice we can set that up for you, please contact us directly at info@thefoundrytypes.com. We will send you the proforma invoice for payment. Once we have received full payment for the fonts they will be delivered via email. Please take into account that prices may change slightly from our online price due to bank charges.


Receipts and invoices

Yes, once your online payment has been processed successfully, you will then be able to download a receipt from the font delivery page. You will also receive a copy of your receipt via email. Please check your email inbox, spam or junk folder.


Refunds and returns

Unfortunately, if you have made a purchase then we can offer no refund. All font sales are final.


Discounts

We offer discounts to registered charities, schools, colleges and universities. Please contact us directly at info@thefoundrytypes.com for further information on how to proceed.

Apart from those listed above, our pricing already has discounts built in when you purchase more styles, different formats and an extensive number of Users.

Yes, if you wish to use our fonts that covers all situations (e.g desktop, web, App & ePub for multiple Users and Monthly Page Views). The discount is already built into the price in the shopping cart.


Delivery

When your online payment is successful, you will receive an email where you will be given a download link to the fonts. If you have not received an email, please check your Junk/Spam folder.

Only the Licensee can download the fonts.


Desktop fonts

Once we have received payment, our Desktop fonts are delivered in OpenType (.otf) and TrueType (.ttf) formats. These font formats are both cross-platform and can be used on either Macs and Windows computers.

Our minimum Desktop licence is for 2 Users, this also means that you can install the fonts on 2 devices that you own – a desktop and a laptop but no more than that. For any additional licences or upgrades a separate fee will apply.

If you wish to install the fonts in a different location, you must have written permission from The Foundry Types for this to be granted. Doing so without our prior knowledge is an infringement of your original licence agreement.

Once you have downloaded your fonts and need to install on an Apple Mac, simply locate your Macintosh HD > Library > Fonts folder (an easy short-cut to the Macintosh HD is > ‘Shift + Cmd + C’ in the finder).

Or Alternatively you can use Font Book which comes free with Mac OSX. More information can be found in the following link via the Apple support section.

https://support.apple.com/en-gb/HT201749

Windows 7 – 10.
When you have downloaded and uncompressed your .zip file and can locate the fonts, please use this following guide below.

Simply navigate to the fonts folder and select the fonts you wish to install. Right click and select ‘Install’ from the pop up menu. You may need to restart your open application to activate the fonts to use them.

https://support.microsoft.com


Web and mobile fonts

All our webfonts are delivered in .WOFF and .WOFF2 formats. The Web Font files are supported by all modern browsers and have been tested in the following browsers from IE 9, Edge, Firefox, Chrome and Safari.

Our Web Font Licence states that you are allowed one web domain per licence. The Foundry Types licences are non-transferable. Please check our Web Font EULA for further details.

As a designer or web developer you can calculate the average monthly page views by measuring the page views over the course of 3 consecutive months and then divide that number total by 3.

No, you cannot use Desktop fonts on the web. You will need to purchase a separate Web Font licence, this will provide you with the correct font files for web usage. You are only able to create static image files for the web with Desktop fonts e.g as a .jpg, or a .png

Our OpenType and TrueType (.otf and .ttf) Desktop font formats fonts can be used on mobile apps and are suitable for embedding in mobile apps.


Trial fonts

Our website has an online type Tester feature where you can test each font. Here you are able play with various point sizes, Styles, change the Leading and Tracking, and toggle between different background colour settings in positive and negative.

We do not currently supply trial fonts for you to test. However, if you’d like to see certain aspects of our fonts in use feel free to contact us directly at info@thefoundrytypes.com for any special requests – within reason of course.


Custom fonts

That’s great news and we appreciate you thinking about collaborating with us, we’d be more than happy to work with you on any type related project. Feel free to contact us directly at info@thefoundrytypes.com.

It makes us happy that you like our fonts and want to make a new cut, please contact us directly at info@thefoundrytypes.com.

Unfortunately, you can not purchase bespoke typefaces for your own personal needs. If you are


Language support

We have a variety of language support for our fonts. The Foundry Types language support can be seen by going to each font family e.g Foundry Tiento language availability is displayed in the accordion list labeled ‘Language Support’.

The Foundry Types font collections language support varies between each font family, e.g a display typeface like Architype Stedelijk, which has a basic character set of lowercase, figures and punctuation due to the display nature of the Architype Collections. Each character set is individual.

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